RELAXING THERAPIES - TERMS & CONDITIONS OF BUSINESS
Our Commitment To Clients
A client's first treatment will include a full consultation about health and lifestyle. This will be reviewed before each additional treatment.
Treatments will only be conducted if Relaxing Therapies deems the treatment safe for the client to receive.
GP/Consultant permission may be required before certain treatments can be provided.
Cancellation Policy
Relaxing Therapies reserves the right to refuse a client booking.
If a cancellation is made more than 72 hours before a treatment, the client will be charged 50% (this is a non refundable booking deposit)
If a cancellation is made within 72 hours of the treatment, you will be expected to pay a cancellation fee of the full price of treatment.
This cancellation fee may be waived at Relaxing Therapies discretion.
Relaxing Therapies has the right to cancel a treatment by giving 24 hours’ notice or if the therapist is ill.
Relaxing Therapies has the right to cancel a treatment without notice if the client is intoxicated or inebriated.
The same cancellation policy applies to bookings made with vouchers.
Payment
Relaxing Therapies accepts payment by bank transfer or through our secure online booking system.
All treatments must be paid for at the time of booking.
Vouchers
Vouchers can only be used once and for the amount shown on voucher.
If the treatment is more than the value of the voucher, the rest of the treatment can be paid by bank transfer at the time of booking
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued.
Vouchers are only valid up to and including the expiry date.
Refunds are not available for vouchers already paid for and provided.
The above Cancellation Policy applies to all voucher use.
If the full cost of treatment is not covered by the voucher, the client will be invoiced for the remainder of the treatment's cost and must be paid for within 24hrs
Website & Social Media Content
Website content will be authorised and managed at Relaxing Therapies discretion, including testimonials.
Photographs will only be displayed with the consent of the people in the photograph.
Photograph consent may be obtained by Relaxing Therapies verbally or in writing.
Inappropriate Behaviour
Relaxing Therapies has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.
Payment will be collected for the full treatment price.
If the therapist is unable to collect money at the time of the appointment, an invoice will be sent to the client’s address.
All invoices must be paid within 7 days of the issue date.
Privacy
Client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
Consultations will only be discussed with the client, unless the client is under the age of 18 or has a care worker or guardian.
Consultation Forms and treatment notes will be kept on file, securely, by Relaxing Therapies.
All clients must complete a Consultation Form prior to receiving any treatments from Relaxing Therapies.
By signing the Consultation Form, clients are giving Relaxing Therapies permission to hold records and data about them.
Personal client information will not be shared with any third parties.
All procedures comply with GDPR regulations.
Clients Under 18
Clients under the age of 18 must be accompanied by an adult.
The accompanying adult must give permission for the treatment to be performed.
The accompanying adult must co-sign the client’s Consultation Form.
The accompanying adult must be present in the room throughout the treatment.
Complaints Procedure
If a client wishes to make a complaint about Relaxing Therapies, this must be emailed to enquiries@relaxingtherapies.co.uk.
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint, and a desired outcome following the complaint.
All complaints will be taken very seriously, and a response will be provided within 28 days.
RELAXING THERAPIES - TERMS & CONDITIONS FOR SALE OF GOODS
Delivery & Returns
Products are subject to availability. If there is a product on your order which is out of stock the product will be removed from your order and you will not be charged.
Delivery Prices
Our delivery charges vary according to weight. For deliveries under 1kg this will cost £3.50 and for every kg extra £2.00 will be added to the delivery charge.
Delivery Time
Please allow 3-7 working days for delivery.
Returns
Our customers’ satisfaction is important to us and we hope that you are happy with your purchase from Relaxing Therapies. If you are dissatisfied with your purchase however, and you wish to return anything bought from us, we will refund or exchange a product if it is returned in a fully re-saleable condition.
Any purchases returned that have been unpackaged, opened or damaged will not be refunded, replaced or exchanged.
Returns should be made within a reasonable time (of no more than 28 days) and in original, undamaged packaging.
Damages
If your items have arrived but are damaged or there are items missing, please email enquiries@relaxingtherapies.co.uk. Our customer care team will advise you of the process to follow. Please do not return any goods to Relaxing Therapies without agreed authorisation.