RELAXING THERAPIES - TERMS & CONDITIONS OF BUSINESS 
 
Our Commitment To Clients 
A client's first treatment will include a full consultation about health and lifestyle. This will be reviewed before each additional treatment. 
Treatments will only be conducted if Relaxing Therapies deems the treatment safe for the client to receive. 
GP/Consultant permission may be required before certain treatments can be provided. 
 
Cancellation Policy 
Relaxing Therapies reserves the right to refuse a client booking. 
If a cancellation is made more than 48 hours before a treatment, the client will not be charged. 
If a cancellation is made within 48 hours of the treatment, you will be expected to pay a cancellation fee of the full price of treatment. 
This cancellation fee may be waived at Relaxing Therapies discretion. 
The cancellation fee must be paid within 7 days of the cancellation 
Relaxing Therapies has the right to cancel a treatment by giving 24 hours’ notice or if the therapist is ill. 
Relaxing Therapies has the right to cancel a treatment without notice if the client is intoxicated or inebriated. 
 
Payment 
Relaxing Therapies accepts payment in cash, by card, bank transfer or through our secure online booking system. 
Invoices will be sent to clients who do not pay for, or who cancel, treatments. 
Invoices must be paid within 7 days of the issue date. 
 
Vouchers 
Vouchers are can only be used once and for the amount shown on voucher.  
If the treatment is more than the value of the voucher, the rest of the treatment can be paid by cash, card or bank transfer. 
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued. 
Vouchers are only valid up to and including the expiry date. 
Refunds are not available for vouchers already paid for and provided. 
The above Cancellation Policy applies to all voucher use.  
If the full cost of treatment is not covered by the voucher, the client will be invoiced for the remainder of the treatment's cost. 
 
Website & Social Media Content 
Website content will be authorised and managed at Relaxing Therapies discretion, including testimonials. 
Photographs will only be displayed with the consent of the people in the photograph. 
Photograph consent may be obtained by Relaxing Therapies verbally or in writing. 
 
Inappropriate Behaviour 
Relaxing Therapies has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour. 
Payment will be collected for the full treatment price. 
If the therapist is unable to collect money at the time of the appointment, an invoice will be sent to the client’s address. 
All invoices must be paid within 7 days of the issue date. 
 
Privacy 
Client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian. 
Consultations will only be discussed with the client, unless the client is under the age of 18 or has a care worker or guardian. 
Consultation Forms and treatment notes will be kept on file, securely, by Relaxing Therapies. 
All clients must complete a Consultation Form prior to receiving any treatments from Relaxing Therapies. 
By signing the Consultation Form, clients are giving Relaxing Therapies permission to hold records and data about them. 
Personal client information will not be shared with any third parties. 
All procedures comply with GDPR regulations. 
 
Clients Under 18 
Clients under the age of 18 must be accompanied by an adult. 
The accompanying adult must give permission for the treatment to be performed. 
The accompanying adult must co-sign the client’s Consultation Form. 
The accompanying adult must be present in the room throughout the treatment. 
 
Complaints Procedure 
If a client wishes to make a complaint about Relaxing Therapies, this must be emailed to enquiries@relaxingtherapies.co.uk. 
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint, and a desired outcome following the complaint. 
All complaints will be taken very seriously, and a response will be provided within 28 days. 
 
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